TERMS AND CONDITIONS

Rental Terms

Please be advised if you do not adhere to the Terms & Conditions regarding Driver Age, Payment, Driving Licences & history, Identification Required and Rental Payment Terms when collecting your vehicle our Cancellation Policy will be enforced. Should you be unable to fulfil the stated ID Requirements please contact your renting location to discuss options prior to making a booking.

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By accepting these Terms & Conditions you consent to JusDrive applying charges to your credit card account or taking a direct debit payment.

Cancellations

Reservations made via the JusDrive website are at special rates which reflect our Cancellation and No-show policies.

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Reservations confirmed and pre-paid on-line
If you cancel your pre-paid reservation within 24 hours of placing the booking JusDrive will issue a full refund. If you cancel your reservation more than 24 hours from time of making the booking no refund will be made. All bookings cancelled less than 48 hours from the pick up date and time are non refundable. Please note if appropriate I.D., the necessary payment/deposit is not produced at time of pick up or the Terms and Conditions are not adhered to in any way, and the rental cannot proceed, no refund will be made. Cancellations may be made on this website and a cancellation number will be emailed to you - please retain this for your records.

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NB: No cancellations can be made on the website after the rental start date & time. In these instances you should request the pick up location to action on your behalf.

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Reservations confirmed on line but paid on pick up
No charge will be made for cancellation of a reservation that has been confirmed on line for payment on pick up.

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Reservations confirmed off line by the JusDrive location
You may cancel your reservation at any time up to 48 hours before the check-out time without charge. Cancellation should be made direct with the JusDrive location (by telephone or email).

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If you cancel after this time, the JusDrive location may charge your credit card in accordance with the agreement made at the time of confirmation, subject to a maximum amount equal to the value of the hire.

If you do not arrive to collect your vehicle (no show):

Reservations confirmed and pre-paid on-line
Unless you have cancelled your reservation in accordance with the above terms, if you do not collect your vehicle at the time specified on the prepaid rental voucher, no refund will be made.

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The JusDrive location will, however, hold your rental vehicle available for you for 4 working hours after the time of the reservation.(unless this is outwith the renting location's opening hours)

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Reservations confirmed on-line but paid on pick up
No charge will be made for failing to pick up your rental vehicle if you have not prepaid for your hire.

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Reservations confirmed on-line or off-line by the JusDrive location
If you do not arrive to collect your vehicle at the time specified in the Reservation confirmation, and you do not let the JusDrive location know that you are cancelling your hire as above, the JusDrive location may charge your credit or debit card in accordance with the agreement made at the time of confirmation, subject to a maximum amount equal to the value of the hire.

Vehicles images

Vehicle images are examples only. Specific models cannot be guaranteed.

Price

Rates include insurance (subject to the damage liability of the vehicle), VAT. If your mileage is likely to exceed 700 miles per week please contact the renting location for full details before placing your booking. JusDrive reserves the right to determine and charge unreasonable mileage incurred within any rental period

Driver Age

All drivers must be aged 25 or over.

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Drivers of vehicle categories

Luxury: must be aged 25 or over.

Prestige: must be aged 28 or over.

Elite: must be aged 30 or over.

Damage Liability

Insurance is subject to a damage liability which varies according to vehicle size.

Insurance

Our vehicles are covered by a fully comprehensive insurance policy and we do not allow customers to self-insure ANY of our vehicles, unless agreed otherwise and all checks have been made.

Deposits

A minimum deposit of £300 or one month's rental charges (whichever the greater amount) will be taken 7 days in advance of the pickup date and refunded at the end of the rental (i.e when the vehicle is returned) providing the vehicle is returned full of fuel and undamaged.

Luxury & Prestige Vehicle Deposits

A non refundable deposit of £500 will apply to all prestige & elite hires in the event of cancellation of the hire request, change of vehicle or change of contract start date by more than 7 days. Providing these alterations do not take place this deposit amount will be fully refunded at the end of the hire, providing no end of contract charges are outstanding.

Fuel Policy

All vehicles are supplied with a full tank of fuel at the start of the hire. Customers may:-

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• purchase this tank of fuel at a preferential rate and return the vehicle empty, or

• return the vehicle full at the end of the rental, or

• return the vehicle part full and be charged for missing fuel at the end of the rental at the locally determined price. Please note a surcharge will be applied for this facility

Payment

Payment is required by credit card or debit card. Cash, cheque, and pre-paid credit cards are not accepted. Third parties may not pre pay for a rental on line and the credit or debit card presented at the start of the hire must always be in the name of the main driver. Vouchers cannot be transferred, ie the person named on the voucher as the hirer must be the person who drives the vehicle. Third parties paying for the rental at pick up (or additional rental charges in the event of a pre-payment) is not acceptable.

Driving Licences & history

Anyone who will be hiring from the JusDrive must present a valid driving licence with their current address, in person, at the time of collection. No copies of licences will be accepted.

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On collection of vehicle, renter must produce: valid driving licence - we cannot accept an expired photocard.

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Drivers must have held a full driving licence for 36 months. Licence endorsements up to 6 points are accepted. If the driver has been banned from driving for a DD, DR or UT offence, or has been disqualified for 12 months or more, we will only rent 5 years or more after the return of the licence.

Identification required if UK Resident. If you cannot fulfil the stated ID requirements please contact the renting location prior to booking to discuss options.

When collecting the vehicle, the Main Driver must present

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• a valid driving licence, official photo ID must also be presented. Official photo ID must be valid, we cannot accept expired official photo ID.If new photocard style, we cannot accept an expired photocard (see Driving Licences section for further details)

• if the licence does not show current home address (this includes licences issued in EU countries and driver resides in UK), a valid passport or national identity card must be presented

• 2 additional forms of ID to confirm home address. One must be the credit card statement/bank statement for the credit card/debit card being presented for deposit and additional charges. The other should be a formal document (eg. utilitiy bill) both must be dated within 60 days from the date of hire and be the original documents as we do not accept photocopies

• a credit or debit card in their own name (see section on Rental Payment terms for further details).

• additional drivers must present a valid driving licence - we cannot accept an expired photocard - plus passport or national identity card if licence does not show current home address

• please contact the location prior to hiring if you have any questions regarding identification required.

Rental Payment Terms

When you book online you accept the conditions set out below:

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The JusDrive location will do its best to have the vehicle which is the subject of a confirmed reservation available on the day and at the time you have requested. If you decide to cancel your reservation or do not arrive to collect your reserved vehicle on the day and at the time you have reserved it, charges may be made and these are explained in these Rental terms.

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Please read this carefully. If there is anything you do not understand or do not agree with, please ask any member of staff at your chosen JusDrive location.

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By booking online and accepting these Terms & Conditions you consent to JusDrive applying charges to your credit or debit card account. Your initial rental charges are paid for at the time of booking. You will not be required to make the excess deposit payment or pay for any possible additional rental costs until you collect your vehicle. JusDrive guarantees to have the vehicle you reserve or a higher classed vehicle available at the time and date you request.

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Should you book and pre pay on line you must present your prepaid confirmation email/letter in exchange for the hire

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When you collect your rental vehicle you will be required to present a credit or debit card, which will be charged as follows:-

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a) payment by credit card - if you choose to pay by credit card (Mastercard, Visa, American Express) your card will be debited for the rental charges and any additional charges agreed to plus a further amount of £250 (economy to standard cars) and £300. In the event that you have pre paid only any additional charges plus a further amount of £350 or £500 will be debited.
Please note if paying for a Prestige 4x4, Luxury or Elite vehicle payment for the rental charges and the full value of the excess will be charged.
When you return the vehicle at the end of the hire period, the total additional charges, including any charges for fuel, damage, etc will be calculated and any overpayment will be credited to your card. Please note this process may take up to 5 working days.

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b) payment by Visa/MasterCard debit card - if you choose to pay by Visa or MasterCard debit card your card will be debited for the rental charges and any additional charges agreed to plus a further amount of £500 (economy to standard cars) and £750. In the event that you have pre paid only any additional charges plus a further amount of £150 or £300 will be debited.
Please note if paying for a Prestige 4x4, Luxury or Elite vehicle payment for the rental charges and the full value of the excess will be charged; a valid CREDIT CARD in your name must also be presented when picking up the vehicle. Payment for the rental charges will be charged to the VISA/MASTERCARD DEBIT CARD and the value of the excess up to £5,000 will be charged to the CREDIT CARD provided by you.
When you return the vehicle at the end of the hire period, the total additional charges, including any charges for fuel, damage, etc will be calculated and any over payment will be credited to your card(s). Please note this process may take up to 7-10 working days.

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c) payment by debit card (excluding Visa/MasterCard - see above) - if you choose to pay by debit card (Switch, Solo, Maestro, Visa Electron) your card will be charged at the start of the hire for the rental charges and any additional charges agreed to plus the value of the damage liability excess on the vehicle. In the event that you have pre paid only any additional charges plus the value of the damage liability excess will be charged. Should you choose to accept a damage liability waiver reduction your card will be charged for the additional charges plus a further £500 (economy to standard cars) and £750. However, please note that JusDrive reserves the right to withdraw the option to purchase damage liability waiver, for example, due to extreme weather conditions. Please note if paying for a Prestige 4x4, Luxury or Elite vehicle payment for the rental charges and the full value of the excess will be charged; a valid CREDIT CARD in your name must also be presented when picking up the vehicle. Payment for the rental charges will be charged to the debit card the value of the excess up to £5,000 will be charged to the CREDIT CARD provided by you.

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When you return the vehicle at the end of the hire period, the total additional charges, including any charges for fuel, damage, etc will be calculated and any over payment will be credited to your card(s). Please note this process may take up to 7-10 working days.

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In the event that you return the vehicle earlier than the date originally specified on the voucher, please be clear that no refund will be made.

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If you wish to return the vehicle after the time originally specified, you should contact the branch to agree this. You will be charged for every day or part-day you have the vehicle after the original agreed date and time at the rate specified on the rental agreement when you collect the vehicle.

Rental period

You will have the vehicle for the rental period shown in your Reservation Confirmation. If you do not bring the vehicle back on time, or if you do not contact us and get our agreement to an extension of your rental, you are breaking the conditions of this agreement. We can charge you for every day or part-day you have the vehicle after you should have returned it to us. Until we get the vehicle back we will charge you the daily rate specified on the rental agreement when you collect the vehicle.

Customer Service

All customer queries or complaints for hires within the UK should be made in writing or by contacting:

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Email:
info@jusdrive.co.uk

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Tel:
0203 668 1534

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Post:
JusDrive LTD
Building 3
North London Business Park
Oakleigh Road South
New Southgate
London
N11 1GN

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The Query or Complaint will be investigated by the Customer Service team and where possible a decision reached. Further information may be required from you to enable the decision making process.

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A decision will be communicated to you within 14 working days

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If no resolution can be reached you are entitled to refer your complaint to the conciliation service managed by the British Vehicle Rental and Leasing Association:

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Email: complaint@bvrla.co.uk

Rental agreement

You will be asked to sign a Rental Agreement when you collect you hire vehicle and the terms of this agreement are as follows:

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1 Your contract with us
When you sign the form on page 1 of this rental agreement, you accept the conditions set out in this rental agreement. Please read this agreement carefully. If there is anything you do not understand, ask a member of staff to explain it.

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2 Rental period
You will have the vehicle for the period shown in the agreement. We may agree to extend this rental period, but the total rental will not be for more than 30 days.
If you do not bring back the vehicle on time, you will be breaking the conditions of this agreement. We can charge you for every day or part of the day you have the vehicle after you should have returned it to us. We will charge you a daily or hourly rate (which will be shown at the place you have rented the vehicle from) until we get our vehicle back.
If you break our agreement, we can ask you to bring back the vehicle before the date and time we have agreed with you. To do this we will give you written notice in person or send it to the address you have given on page 1. Once we have given you the notice in person, you will no longer have our permission to have the vehicle. If we send you a notice in the post, one day after we have posted it you will no longer have our permission to have the vehicle. We may then take back our vehicle. If we believe you have given us false information, we may take back the vehicle without giving you any notice.

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3 Your responsibilities
a You must inspect the vehicle and any accessories we provide before you take the vehicle. If you are not satisfied with the vehicle or you do not think the condition of the vehicle meets our pre-rental inspection report, you should let us know. There is a 1 hour time limit from start of hire to notify any additional damage not noted at the time of inspection.

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b You must look after the vehicle, any accessories and the keys or other locking device for the vehicle. You must always lock the vehicle when you are not using it, and use any security device which is fitted or which we supply. You must always protect the vehicle against weather conditions which could cause damage. You must make sure that you use the correct type of fuel and fluids in the vehicle.

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c Depending on section 8 of this agreement ('Our motor insurance and damage protection programme'), you are responsible for any damage to the vehicle, including damage caused by hitting low-level objects such as bridges or low-hanging tree branches. You will have to pay our reasonable costs for bringing the vehicle back to the condition stated in the pre-rental inspection report. This could include the cost of any damage inside and outside the vehicle, cleaning costs if the vehicle is very dirty, and replacing any items or accessories.

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d You must not sell, rent or get rid of the vehicle or any of its parts. You must not give or try to give anyone the legal rights to the vehicle or transfer legal ownership.

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e You must not let anyone work on the vehicle without our permission. If we do give you permission, we will only give you a refund if you have a receipt for the work we have given you permission for.

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f You must let us know as soon as you become aware of a fault with the vehicle, or if the vehicle is stolen or involved in an accident.

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g If we have agreed to drop off the vehicle at an address you give us, you will be responsible for the vehicle from the time we drop it off.

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h Unless we have agreed to collect the vehicle from you, you must return the vehicle to the location or rental branch we agreed. You must return it during the opening hours or at a time we tell you. When you return the vehicle, our staff must check its condition. If we have agreed to allow you to return the vehicle outside of our opening hours, you will stay responsible for the vehicle and its condition until our staff have checked it. We may need to clean the vehicle before our staff can check its condition.

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i You must not carry any object or substance which, because of its condition or smell, may harm the vehicle or delay us renting or selling it.

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4 Our responsibilities
a We will identify and tell you about any existing damage to the vehicle before you sign this agreement.

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b We have maintained the vehicle to at least the manufacturer's recommended standard. The vehicle is roadworthy and
suitable for you to use at the start of the rental period.

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c We are responsible if someone is injured or dies as a result of our action or failure to act. We are also responsible for any loss you suffer as a result of us breaking this agreement, if we could have predicted your loss at the time this agreement started and it is a result of us breaking this agreement. We are not responsible for any loss which is a side effect of the main loss and which we or you could not have predicted, such as loss of profits or loss of opportunity (for example not being able to go to a business meeting).

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5 Property
We are only responsible for loss or damage to property in the vehicle if the loss or damage is a result of our neglect or if we have broken the conditions of our agreement. You are responsible for removing your personal belongings from the vehicle at the end of the rental period, as we are not responsible for any items you leave in the vehicle. If you do leave items in the vehicle, we may agree to keep them for you to collect within a reasonable time. We may charge you reasonable costs for storing the items.

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6 Conditions for using the vehicle
a Only you, any driver named on page 1, and anyone we have given written permission to, can drive the vehicle. Anyone driving the vehicle must have a full driving licence which is valid in the European Economic Area for the type of vehicle you are renting.

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b You must not rent the vehicle to anyone else. You must also not use the vehicle or let someone else use it: b1 for any illegal purposes or in a way which would cause nuisance; b2 to carry passengers for a fee (except for minibuses which you have a valid operator's licence for); b3 for driving lessons; b4 to tow or push any vehicle, trailer or other object, without our written permission; b5 for racing, pacemaking, or to test the vehicle's reliability or speed; b6 off roads or on roads unsuitable for the vehicle; b7 if the driver has been drinking alcohol or taking drugs; b8 outside the United Kingdom, unless we have given you written permission and a Vehicle on Hire Certificate; b9 if it is loaded beyond the manufacturer's maximum weight recommendations; b10 to carry unsecured loads; b11 to carry more passengers than the vehicle was manufactured to legally carry; or b12 if the driver does not have a valid operator's licence (if it is a goods vehicle or a minibus).

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7 Charges
We work out our charges using our current price list, which includes VAT (see page 1). You will be responsible for paying the following charges.

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a The rental and any other charges we work out according to this agreement.

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b Any charge for loss or damage resulting from you not keeping to your responsibilities, as set out in section 3 (above).

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c A refuelling service charge if you did not return the vehicle to us with the agreed amount of fuel. The charge will be based on the rates set out on page 1 of this agreement or those at the location or rental branch you rented the vehicle from (or both).

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d All charges and legal costs for any congestion charge, road-traffic offence or parking offence, or any other offence involving the rental vehicle, including costs from the vehicle being clamped, seized or towed away. You are responsible for paying the appropriate authority or company for any charges and costs if and when they ask for these payments. You will also be responsible for paying our reasonable administration charges for dealing with these matters.

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e The reasonable cost of repairing any damage to the vehicle which was not noted at the start of the agreement, whether you were at fault or not (depending on section 4). You will also be responsible for paying the reasonable cost of replacing the vehicle if it is stolen or written off, depending on any insurance you have (as set out in section 8), if and when we demand this payment. You will also be responsible for paying our administration charges, as detailed overleaf, for dealing with this matter. Should we consider damage to be caused by gross negligence or deliberate misuse then we reserve the right to recharge to cost of repairs in full regardless of the insurance cover that has been taken out, ie fuel contamination. Any call out for a customer induced fault, (e.g. a call out to change a punctured tyre) could lead to additional charges being applied to the rental agreement.

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f A loss-of-income charge, when we demand it, if we cannot rent out the vehicle because it needs to be repaired, if it is a write-off (it cannot be repaired), or if it has been stolen and we are waiting to receive a full payment of the vehicle's value.

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g We will only charge you for loss of income if we cannot get back our losses under the damage protection programme, as explained in section 8. We will charge you at the published daily or hourly rate, and we will never charge you for more than 30 days. We will always do everything we can to make sure we repair the vehicle or get back our costs as soon as possible.

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h Any recovery charges arising from the Vehicle and Operator Services Agency (VOSA), HM Revenue & Customs (HMRC), the police, or any other public organisation (or their agent) who has seized the vehicle. You will also have to pay us a loss-of-income charge while we cannot rent out the vehicle.

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i Any published rates for delivering and collecting the vehicle, a charge for an extra driver or returning the vehicle late, and charges for accessories such as child car seats, satellite navigation systems and other similar items. j Interest, which we will add every day to any amount you do not pay us on time, at the rate of 4% a year above
the base lending rate as published by Barclays Bank. We will publish this rate from time to time. k We will work out all charges in line with this agreement, and they will include VAT (if this applies). l You are responsible for any loss or damage to additional equipment hired at time of rental including but not
limited to satellite navigation equipment, baby seats etc.
You are responsible for all charges, even if you have asked someone else to be responsible for them.

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8 Our motor insurance and damage protection programme
You can get full details of our damage protection programme from the office at which you rented the vehicle.
If we arrange separate motor insurance, we will give you information on the motor insurance cover and any restrictions which may apply. Otherwise, the conditions of our motor insurance and damage protection programme will apply. By putting your initials in the appropriate box on page 1, you are accepting the conditions of our motor insurance and damage protection programme.

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a We have a legal responsibility to have third-party motor insurance. This provides cover for claims if you injure or kill anybody, or damage their property. Cover for damage to property is limited to £1 million.

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b We will provide cover for loss or damage to the vehicle if you have put your initials in the box marked 'Collision and loss damage waiver' on page 1. Even if you accept this, you still have to pay an amount up to the responsibility amount' every time you damage the vehicle. The responsibility amount you have to pay in each case is shown on page 1.

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c We will provide cover for theft and damage to the vehicle caused during a theft or attempted theft if you have put your initials in the box marked 'Theft waiver' on page 1. Even if you accept this, you still have to pay an amount up to the 'responsibility amount' if the vehicle is stolen.

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d We will, if available, provide personal accident insurance, personal belongings insurance and goods-in-transit insurance if you have put your initials in the appropriate boxes on page 1. You are responsible for deciding whether these products are suitable for your needs. We are not responsible if the product does not meet your needs.

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9 Your own insurance
If we fill in the appropriate box on page 1, you may arrange your own motor insurance to cover your legal responsibility for any loss, or if the vehicle is stolen or damaged, for the full period you are renting the vehicle for. You must prove that this motor insurance is valid and sign the confirmation on page 1. We have the right to agree:

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• the amount of cover you arrange;

• the type of policy you choose; and

• the insurer you choose. We must be satisfied with the insurance cover and policy conditions, and you must not change them. We may ask your insurers to record our name as owner of the vehicle. If the vehicle is damaged or stolen we will negotiate any settlement for loss or damage with your insurers, and we will receive any money they pay out. This includes allowing us to take legal action in your name and defending any proceedings taken against you. You are responsible for paying the full claim and paying all costs if the policy you have arranged fails and the vehicle is damaged, lost or stolen, or someone else makes a claim.

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10 What to do if you have an accident or the vehicle is stolen
If you are involved in an accident, you must not admit that you are responsible. You should describe the situation as fully as possible when you are asked to do so by the police and us. You should get the names and addresses of everyone involved, including witnesses. You should also:

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• make sure the vehicle is secure;

• tell the police straight away if anyone is injured or if there is a disagreement over who is responsible; and

• contact us straight away. You must then fill in our accident report form and send it to our address, shown on page 1. If the vehicle has been stolen, you must tell us as soon as possible and confirm this in writing as soon as reasonably possible. You or any authorised drivers will also need to:

• get the names and addresses of any witnesses and give them to us;

• send us any notices or other documents relating to any legal proceedings arising out of the theft or loss;

• help us and our insurers in any legal proceedings, including allowing us to take legal action in your name and defending any legal action taken against you; and

• give us back all keys and report the theft or loss to the police as soon as reasonably possible.

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11 Data protection
By entering into this rental agreement you agree that we can process and store your personal information in connection with this agreement. We will use your information to analyse statistics, for market research, credit control and to protect our assets.
You agree that if you break the terms of this agreement we can pass your personal information to credit-reference agencies, debt collectors, the police or any other relevant organisation. We can also give this information to the British Vehicle Rental and Leasing Association (BVRLA), which can share your personal information with its members to prevent crime and protect its assets, as allowed under the Data Protection Act 1998.

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12 Ending this agreement
a We will end this agreement if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We may end this agreement if you do not meet its main conditions.

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b If you are a company, we will end this agreement if:

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• you go into liquidation;

• you call a meeting of creditors;

• we find out that your goods have been taken away from you until you pay off your debts; or

• you do not meet any of the conditions of this agreement.

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c If we end this agreement it will not affect our right to receive any amount you owe us under the conditions of this agreement. We can also claim reasonable costs from you if you do not meet the main conditions of this agreement. We can repossess the vehicle and charge you a reasonable amount for doing so.

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13 The law
We aim to deal with all disagreements fairly and calmly. If we cannot deal with a disagreement, we may take the matter to the BVRLA's conciliation service. This agreement is governed by the laws of the country in which you signed it. Any disagreement may be settled in the courts of that country. This agreement contains all the conditions which we have agreed and replaces any written or verbal agreements we have with you.
British Vehicle Rental and Leasing Association recommended rental agreement, copyright of BVRLA. You must not copy all or part of this agreement without the BVRLA's permission. The BVRLA's address is River Lodge, Badminton Court, Amersham, Buckinghamshire HP7 0DD. Phone: 01494 434747 Fax: 01494 434499 Email: info@bvrla.co.uk Web address: www.bvrla.co.uk
September 2010