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FAQS

Questions, questions, questions...

JusDrive is committed to making sure our customers are well-informed and confident about their decision making. We have laid out a list of questions that are commonly asked by our clients. However, if there is something that we have missed please feel free to reach out. We’re more than happy to address any of your needs.

Q: What is the minimum age?

  • The minimum age for most of our cars is 25. Some of them are 30. Discretion is advised.

Q: How long must I have held my license to hire from you?

  • The hirer must have held their license for a minimum of 2 years.

Q: What is the minimum hire period?

  • The minimum hire period is 24 hours Mon-Fri. Any vehicles hired on a Saturday would need to be returned on a Monday as we are closed on Sundays.

Q: How do I pay?

  • You can pay via card/bank transfer.

Q: What do I need to bring?

  • License.

  • N.I number or check code which you can generate here: click me

  • Bank statement or utility bill dated within the last 3 months.

Q: What if I have points on my license?

  • We can accept up to 6 points on your license. However, certain convictions such as IN10s cannot be accepted onto our scheme.

  • We recommend you call us before visiting if you have any major convictions.

Q: Is there a mileage restriction?

  • There is a mileage restriction of 100 miles per day/700 per week & 2000 a month, this may vary for some cars.

  • Excess miles are charged at £1.25+vat.

Q: What happens if I have an accident?

  • If you are involved in an accident whether it is your fault or not, please let us know immediately. Please capture any photo's/footage at the scene and make sure you get all relevant information from the third party. If there happen to be any witnesses around then try and get their information too.

Q: What is delivery mileage?

  • If you would like the car delivered to a specific location, it will be added to your rental.

Q: I've had an accident can I still hire from you?

  • As long as it was not in the last 3 years.

Q: What are the terms regarding service, maintenance, and MOT's

  • All are free and included in the service.

Q: What is your admin fee for PCN's/Traffic violations?

  • Our admin fee is £50+ vat.

Q: Do you offer fully comprehensive insurance?

  • Yes, absolutely! We provide fully comprehensive Self-drive insurance. JusDrive would also like to state that you must meet the insurance requirements. If you do not meet the insurance requirements, we refuse to hire you ANY of our vehicles.

Q: Are breakdowns covered?

  • Yes, you are covered for the possibility of a breakdown.

Q: What deposit do you require?

  • The deposit is significantly dependent on the vehicle. As the range varies so much, please seek advice before enquiring for a vehicle. Discretion is advised.

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